in the workshop
you see, what had happened was..
Nov 22, 2021
the world changed overnight.
Since early spring, many people have been coming back into the store to shop. For the most part it's been a great success, especially for those aware of the new configuration. Every now and then however, someone is really really unhappy about the way things are set up. We get it. We do. We just have a limited amount of energy when bulwarking disappointed shoppers. Especially when it gets busy.
Like most of you, we have found that getting through the last couple of years with our sanity in tact has been all about adaptation. Making the best of what we can. As the majority of our business is done by online shoppers (US, Canada and UK) and though custom blending, our priorities had to be re-ordered. We are part of a growing trend toward finding new ways to do business.
Think of the updated store configuration the way you would with your favorite bakery. All the things you love are right in front of you, and the sales associate is there to give you a one-on-one experience with loads of scent pods available for you to sample the aromas.
Once we move to a new location in January 2023 (only a few blocks away.. we will announce when ready), we will add more browsing space and a place to hang out with your dog or stroller while we do what we do. Until then, we hope you will make the best of what we have to offer, and like us, work to be patient and kind when things get crazy busy.
Thanks for rolling with the changes, and for making 2021 our best year ever!
Steve, Sarah + Alli