steve duross - craftsman. artisan. entrepreneur. musings on running and growing a small business

manners, technology and decency

in between clients today we chatted about remaking the world in our image. kindness prevails, cheerful, well-mannered people populate the planet. we spoke of being able to afford the things we need. like insurance, rent and the cost of technology (which would also include the ridiculously expensive disintegrating signal and service we receive from the robber barons of comcast). we discussed the new patent from amazon that allows for air dirigibles to hang above our heads as great warehouses from which our goods will emerge on winged drones and parachute to our doors. i am mashing several patents together but you get the idea. far fetched? absolutely. but completely true. amazon is here to stay, the web is ever growing, and duross & langel is wading fast into the stream in a deep way. life as we know it is about to change. again. we acknowledge that so very many people wish to stand stock still, or push back the direction of progress. like a pendulum, group moods often swing from one side to another. but facts remain facts, regardless of what we feel. life moves on. "better to light a candle than curse the darkness". and now with my smartphone flashlight app, the light can illuminate longer, safer and more efficiently than any candle. as more of us choose our phones, tablets and computers for shopping, it is only realistic to make that segment of our business a robust and imaginative version of our store. trust is all that is required. well, that and a search box.

having conquered another holiday season, i can say without guile that the world has turned a bit meaner in 2016. we hope this anomaly dissipates with great haste. perhaps it is a simple turn of fate. after all, it was a long and mean political season, and regardless of personal political opinions, we were all made worse by the process. and then there is the weekend before christmas. people who talk (read: yak loudly) on their phone, holding it away from them on speaker. i don't even know what to do with that. it is anathema to everything my mother ever taught me. or to stand in the middle of the store and listen to a stream of snark from entitled birkin bag owners who loathe their own lives... it takes it's toll. emotionally, protectively, we begin to shut down. all possibility for a connection is lost. but luckily, fate also gives us moments of impossible grace. moments in time when we come together and connect with those around us in a way that is profound. and for every rude or ill mannered person encountered this season, the sweetest, kindest, warmest people were twenty-fold. whatever you might say or write about 2016, it is the goodness that my team and i will remember most.

this was another year that would define our endeavors pass or fail. we were witness to chance occurrences so precious, that they almost make one believe in the divine. in the idea that someone is looking out for us. so thank you 2016 and to everyone who supports our business. thank you for your generosity and kindness. your friends here at duross & langel wish you all good things in the new year.

the best is yet to come.